FREQUENTLY ASKED QUESTIONS

CAN I USE TWO DEVICES AT THE SAME TIME ON ONE SUBSCRIPTION?

No, you can’t. Multi connecting on 1 account can block your username and IP address.

WHAT KIND OF QUALITY SERVICE WE ARE PROVIDING?

Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.

HOW MUCH BANDWIDTH DOES THE IPTV STREAM USE?

Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

WHAT KIND OF DEVICES DO YOU SUPPORT?

We support all kind of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.

DO I NEED SATELLITE FOR USING IPTV?

No, you will connect to STARVIEW TV servers via Internet and you don’t need dish and satellite equipments.

WHAT ARE THE ADVANTAGES OF IPTV?

Generally IPTV or Internet Protocol Television has several advantages. It offers a prospective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income freshet.

WHAT ARE BASIC OF IPTV SYSTEM?

Generally there are two basic system of IPTV available by which material for the purpose of IPTV can hold. It can be directed through broadcast material to several persons at the same time or can be utilized to give video-on-demand wherever the material is commonly supply to a single subscriber who has asked for that specific item. The system is based on a set top box and other necessary things.

WHAT IS IPTV?

Today in the age of technology, you can see several ways by which TV material can be furnished these days. One of the best systems is to introduce to make a huge influence is IPTV. The name specifies, IPTV, known as Internet Protocol Television, is formed throughout the use of Internet Protocol and it the service is likely to be used in synchronizing with the telecommunications with which broadband connections are used extensively, any service which bring packet data can be used.

RESPONSE TIME TO TICKETS ON STARVIEW TV SUPPORT ?

Issuing an email for technical support will get responded between 5 min to 12 hour . But we intent to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 12 hours.

I'VE UPLOADED THE PLAYLIST, BUT THE CHANNELS DOESN'T WORK IN MY SMART TV?

Please, make sure your playlist is working, using IPTV Player or VLC Player on PC .

THE CHANNELS WORK IN VLC PLAYER, BUT DOES NOT WORK IN SIPTV APP?

If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.

CAN AN ANDROID TV BOX DEVICE TURN MY TV INTO A SMART TV?

The answer is yes. This is because you have access to all sorts of apps from the android google playstore. It makes yours TV interactive. You can use apps like gmail, firefox, skype, and others right off your TV.

WI-FI OR ETHERNET?

We always recommend that you connect your device hardware (ethernet).

WHAT IS AN ANDROID TV BOX?

An Android TV box is essentially a mini PC running an Android operating system. With various Android apps including XBMC.

SOMETIMES WHEN I WATCH A MOVIE IT KEEPS BUFFERING?

Sometimes you may experience buffering due to low internet speed, high internet traffic . If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

MY PLAYLIST IS NOT LOADING/WORKING ANYMORE. WHY ?

Please an email to STARVIEW TV Support and ask to check if your IP is blocked. It will be unblocked if yes.

I'M FACING TO BUFFERING ISSUES WITH CHANNELS. WHAT IS HAPPENING ?

First, check your internet connection or router and restart it, and check the device’s settings where you use your STARVIEW TV subscription. If you still have issues, it seems that your ISP is blocking the IPTV traffic. Test with other ISP connection. You shouldn’t get any issues after doing this.

PAYMENTS METHODS

We accept PayPal, Visa/MasterCard via PayPal Gateway.

HOW TO PAY WITH VISA/MASTERCARD ?

You need to pay with visa/mastercard via PayPal Gateway:

– Select PayPal payment method

– At the next page select second option as “Create an account” or “Pay with Credit or Debit Card”

– Next page enter your card information and billing address and pay.

CAN I GET A REFUND ?

~ According to “terms of the service” purchased subscription are not refundable because it causes cost to provide.

~ If you have purchased an order and we haven’t delivered it to you yet, you can ask to cancel the order and we send you a full refund.

~ Before purchasing a service and pay, you can contact us via email contact@bestwatchtv.com

~ Go to pricing in home page to see plans and prices.

~ Select your favourite service plan and you can pay via PayPal, Visa, Mastercard.

~ We will deliver your order between 5 mins to 12 Hours manually.

CAN I CANCEL THE ORDER ?

According to “terms of the service” purchased subscription are not refundable because it causes cost to provide.

If you have purchased an order and we haven’t delivered it to you yet, you can ask to cancel the order and we send you a full refund.

Before purchasing a service and pay, you can contact us via email contact@bestwatchtv.com

HOW LONG DOES IT TAKE FOR ORDERS TO PROCEED ?

We usually process orders manually (because of security purposes). So please be Patient after payment. We will send your order details to your provided email address between 5 minutes to 12 hours. Please contact us if you haven’t received your order after 12 hours and check your inbox/spam/bulk folder first.

CAN I BE A RESELLER ?

Unfortunately, this service is not currently available.